Shipping and returns
Do not hesitate to contact us in case of any problem with your order with the contact form in the “contact us” tab or by email at the following email address: firstname.lastname@example.org.
We will answer you as soon as possible.
Returns and exchanges of unworn jewelry, in their original condition, in their satin pouches, are possible within 14 days from the date of receipt of your order. All return shipping fees are to be paid by the customer and we do not offer refunds on shipping fees.
It is possible to deliver to the following countries only. If a particular country is not in this list, the Customer must contact the Seller.
– Metropolitan France :
Free delivery with no minimum purchase
– Guadeloupe, Martinique, Reunion Island, St Martin, St Barthélémy :
Delivery rate for one jewel: 1,50€; each additional jewel: 0.50€.
– Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom:
Delivery rate for one jewel: 5.50€; each additional jewel: 0,5€.
– USA, Canada, Australia, New Zealand, Norway:
Delivery rate for one jewel: 6€; each additional jewel: 1€.
The delivery is made by tracked letter or Colissimo with a tracking number, which is sent to the Customer in the confirmation email sent to him the day the order is sent. The order is shipped within 3 working days after the order.
Approximate delivery time after shipment:
– France: 2-5 working days
– Europe, DOM-TOM : 3-10 working days
– USA, Canada : 1-3 weeks
– Australia, New Zealand: 2-4 weeks
The Seller will do its best to ensure that these delivery times are accurate, but it is not in its power to guarantee them because delivery times depend on the carrier.
Customs and Import Taxes: Any customs and import taxes are the responsibility of the Customer. The Seller is not responsible for any additional delays caused by customs.
The seller accepts returns and exchanges. The returns of the products are to be carried out in their state of origin and complete, not worn in their satin bags.
The return costs are at the customer’s expense and the return is made in the same way of delivery usually proposed by the seller: followed letter or Colissimo.
According to the article L. 121-18 of the French Consumer Code, the customer can ask for an exchange or a refund except for the following products which can neither be refunded nor exchanged: custom-made or personalized products.
The Customer must express his will to withdraw in writing by sending an e-mail to the following address: email@example.com (article L. 221-21 of the French Consumer Code) within fourteen (14) calendar days from the day following the date of receipt of the parcel by the Customer (date of delivery by the Post Office being taken as proof). If this period expires on a Saturday, Sunday or holiday, it is extended until the next business day. After this period, the request will not be possible. The simple return of the product without declaration or the refusal to take delivery is not sufficient to express your will to withdraw.
Only products returned in their original condition, unworn and in their satin bags will be accepted. This right of withdrawal is exercised without penalty, except if a product has been worn, damaged or without its bag.
The Customer has a period of fourteen (14) calendar days to return the product to the Seller from the date of the Customer’s request for the right of withdrawal (Article L. 221-23 of the Consumer Code). The return costs are at the expense of the Customer. The product returned by the Customer must be sent in the same delivery method usually proposed by the Seller: followed letter or Colissimo. The Customer will have to communicate imperatively by e-mail the day of the sending of the product with the tracking number, the same day or the day after the sending. The return address will be communicated by the Seller.
The exchanged product will be sent to the customer within fourteen (14) calendar days after receipt of the returned product (date of delivery of the Post Office being taken as proof).
The refund will be made after receipt of the returned product and within fourteen (14) calendar days following the date on which the decision of withdrawal was made, except justified delay: the Seller may defer the refund until the day of recovery of the returned product. The refund is made by the same means of payment as for the purchase. Delivery costs are not refunded.
Only products returned in their original condition, unworn and in their satin pouches will be accepted. This right of withdrawal is exercised without penalty, except if a product has been worn, damaged or without its bag. In this case, any loss of value is the responsibility of the customer. In the case of a refund request, a partial refund will be made. In the case of an exchange, the product cannot be exchanged and a partial refund will be made.
Cancellations are not accepted.